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FAQs

View FAQs for detailed instructions on specific features

By looking at the tracking number, the order seems stuck

Depending on the destination country, tracking numbers may be slow to update.

Most of the time the order is on its way and will be delivered. If the shipping time has exceeded our shipping timelines by more than 10 business days, please contact the courier directly.

Please note that we receive the same tracking as you do once your order is shipped and unfortunately we do not have insight into any additional information. 🚛

If they are not able to locate your shipment, contact us and we will be pleased to assist you any way we can.

By looking at the tracking number, the order seems stuck

Depending on the destination country, tracking numbers may be slow to update.

Most of the time the order is on its way and will be delivered. If the shipping time has exceeded our shipping timelines by more than 10 business days, please contact the courier directly.

Please note that we receive the same tracking as you do once your order is shipped and unfortunately we do not have insight into any additional information. 🚛

If they are not able to locate your shipment, contact us and we will be pleased to assist you any way we can.