Contact Support

Contact our customer service agents for any additional inquiries

FAQs

View FAQs for detailed instructions on specific features

I made a purchase but didn't receive my invoice

After you place an order in the Tapni shop, you will receive an order confirmation email. Your invoice is sent automatically to the email address used for the order once your order has shipped 📦

If you can’t find your invoice, please check the following first:

Has your order shipped yet? The invoice is sent once the order ships, not at checkout.
Look in your spam, junk or promotions folder.
Search your inbox for the order number from your order confirmation email.
Make sure you are checking the inbox of the email address you used for the order.

Still no invoice? Please contact us with your order number and the email address used for the purchase, and our team will send you a copy of your invoice ✅

Found a mistake on your invoice, such as wrong company details or VAT information? See There’s a mistake on my invoice.

I made a purchase but didn't receive my invoice

After you place an order in the Tapni shop, you will receive an order confirmation email. Your invoice is sent automatically to the email address used for the order once your order has shipped 📦

If you can’t find your invoice, please check the following first:

Has your order shipped yet? The invoice is sent once the order ships, not at checkout.
Look in your spam, junk or promotions folder.
Search your inbox for the order number from your order confirmation email.
Make sure you are checking the inbox of the email address you used for the order.

Still no invoice? Please contact us with your order number and the email address used for the purchase, and our team will send you a copy of your invoice ✅

Found a mistake on your invoice, such as wrong company details or VAT information? See There’s a mistake on my invoice.